🔥 NitroAddict.com – Frequently Asked Questions (FAQ)

Ordering & Production

🟠 Are your products made to order?

Most of our items — including apparel, sublimated aluminum products, and printed accessories — are in stock and ready to ship.

🟠 How long does it take to make my order?

Made-to-order items: 2-5 business days
In-stock items: 1–3 business days

Order times may increase slightly during holidays or racing season.

Shipping & Delivery

🟠 How do you ship?

We ship using:

USPS First Class
USPS Priority
UPS Ground

The shipping options available to your location will appear at checkout.

🟠 How long does shipping take?

Once shipped:

USPS First Class: 3–5 business days
USPS Priority: 2–3 business days
UPS Ground: 3–6 business days

These are estimates based on carrier guidelines.

🟠 Can I track my order?

Yes! As soon as your order ships, you’ll receive a tracking number via email.

🟠 Do you ship internationally?

At this time, we ship within the United States only.

Returns & Exchanges

🟠 Do you accept returns?

We accept returns only for:

Defective or damaged merchandise
Incorrect items sent by mistake

We do not accept returns for made-to-order items, apparel sizing issues, buyer’s remorse, or items that have been worn or washed.

🟠 My item arrived damaged or incorrect — what do I do?

Your order number
A brief description of the issue
Clear photos of the damage/defect

We’ll take care of the rest.

🟠 Can I exchange apparel for a different size?

Because most apparel is printed specifically for your order, size exchanges are not guaranteed.
If approved, customers are responsible for both return and replacement shipping.

Cancellations & Changes

🟠 Can I cancel my order?

Orders can only be canceled before production begins.
Because many items begin printing immediately, cancellation may not always be possible.

🟠 Can I change my shipping address after ordering?

If your order has not shipped yet, email us immediately.
If it has already shipped, we cannot change the address.

Product Details

🟠 What material are your aluminum items?

We use 20-gauge (1mm) dye-sublimated aluminum — rust-proof, outdoor-rated, and printed permanently into the metal.

🟠 Will colors look exactly like the online images?

We try to make product photos as accurate as possible, but small color variations can occur due to screen differences and the nature of sublimation printing.

🟠 Are your designs original?

Yes. All NitroAddict logos, artwork, and graphics are original and protected by copyright.
They cannot be copied, reproduced, or resold without permission.

Delivery Issues

🟠 My tracking shows “Delivered,” but I didn’t receive my package.

Once a package is marked delivered by the carrier, NitroAddict is not responsible for theft or loss.
We will help you file a claim with USPS or UPS.

🟠 My package is missing or stuck in transit — what now?

Carrier delays can happen.
If your package hasn’t moved for several days, email us and we’ll check into it with the carrier.

Payments & Security

🟠 What payment methods do you accept?

We accept major credit/debit cards and other payment methods available at checkout.

🟠 Is my payment information secure?

Absolutely.
Payments are handled by secure, industry-standard processors. NitroAddict.com does not store your full payment details.